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Yeah Write 1. I've now wrestled with this problem for about 18 months or more. I've pais for technical support, and even send a file to a commercial organisation offering 'no fix, no fee', but still nothing.
Screenshot of Fault. Screensot on 'opening'. South Queensferry. Earlier this year I installed Office , since when I've been unable to open older, Word documents. The Help prompt reads 'if removing and reinstalling the converter is not successful, there may be a problem with a resource on the computer for example, an executable file that is needed to properly register the converters on the computer has failed or stopped running.
In this case, it is best to turn off the computer and start over'. I've previously tried Microsoft Support and countless downloads without success. Microsoft advised that Word was corrupted, but after reinstalling it, I'm no nearer a solution.
Is there a fix, or have I really lost 2 years of work? Thank you. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Girish M. Hello, Which version of Office were these files created in?
How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Girish M's post on December 12, Girish, Thank you so much for your swift response. I reported the issue to MS Tech Sp and they helped uninstall and install Office on several occasions, eventually returning the laptop to its factory setting, effectively deleting all my programmes: I was less than happy.
Some files were created on another laptop using Word and Windows XP, although all were accessible on this laptop using Office and Windows 7.
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