I thought I followed his instructions with slight variation for our situation. There are some comments in the end which people have mentioned some other ways. Please read those comments and see if it works for your situation. You can too post there the solution when you get it.
It will help others. I didn't see any comments on your blog that would help my situation. But thanks - jfrasier 9 years ago. Posted by: ontari. Comments: Thanks. I tried that but still got the same error. I read something about profiles from the past. Same problem as before - jfrasier 9 years ago. Posted by: jfrasier 9 years ago. I am just stumped. Answer this question.
Posted by:. Don't be a Stranger! You can save the setup file to the desktop or any other location on your hard drive. When the download is finished, close the browser and any other running programs.
Double-click the Firefox Setup file. The Mozilla Firefox Setup Wizard will open. Review and accept the License Agreement shown here for Firefox 2 , then click the Next button. You will see the Setup Type dialog shown here for Firefox 2 where you can choose between a Standard or Custom install. Starting in Firefox 3, the option, Use Firefox as my default web browser has been added to this dialog.
See Default browser for more information. Click the Next button to install Firefox with the recommended options. Click the Finish button.
If you leave the "Launch Mozilla Firefox now" box checked, Firefox will then start see below. This process will not remove your Firefox profile data such as bookmarks and passwords , since that information is stored in a different location. Now start Firefox and check to see if your problem has been fixed. If it hasn't, continue with the next troubleshooting method. Sometimes files in your Firefox profile folder that correspond to the essential information that a Firefox Refresh doesn't remove such as bookmarks and browsing history may be causing the issue.
You can create a new, additional profile which will not contain any of your old Firefox data. See the Profile Manager - Create, remove or switch Firefox profiles article for instructions.
If you've tried all of these troubleshooting methods, and you're still having problems, here are some other solutions you can try:. The Firefox Task Manager about:performance page lets you see what tabs or extensions are slowing down Firefox. Telemetry Data shared with Mozilla about:telemetry page contains detailed data about performance, hardware, usage and customization. The Troubleshooting Information page about:support page includes other about: page links and troubleshooting resources.
For a list of all about: pages, enter about:about in the address bar. Some Internet security software including antivirus, antispyware, and firewall programs can cause problems with Firefox including blocking it from opening websites, crashes, and more. Often you can open the program's settings, remove Firefox from its list of allowed or trusted programs, and it will be re-detected and things should start working again.
If your program is listed at the Configure firewalls so that Firefox can access the Internet article, you can get specific instructions for how to properly reconfigure it. Malware short for "malicious software" can cause problems with Firefox. Periodically, you should scan your system for viruses, spyware, or other malware. For more information, see Troubleshoot Firefox issues caused by malware. Grow and share your expertise with others. Answer questions and improve our knowledge base.
Search Support Search. Home Firefox Fix slowness, crashing, Procedures to diagnose and Troubleshoot and diagnose Firefox problems.
Table of Contents 1 1. Restart your computer 2 2.
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